Frequently Asked Questions/FAQ

I need to contact with you. How can I contact?

You may reach us via phone between 10:00 am to 8:00 pm (GMT), seven days a week. Also you may contact with us via contact form or e-mail 24 hours a day. We aim to respond to your email within 12 hours.

Why your products are so cheap?

Lots of our customers asked this question hundreds of time.

If you look up other on-line pharmacies you can see answers like this: we are distributors, we are a wholesale company, we obtain products directly from the producers various countries all around the world in a big quantities… etc.

What is the main reason that our prices are so low?

The answer is simple. Medicine prices are low in our country. Besides, we are not looking for profits like 500% or 1000%. These two reasons show that why we our products are so cheap.

Are there any chance that your products are counterfeit?

Products that are used for human healthcare obtain from the wholesale companies which are licenced by the Ministry of Health, our animal healthcare products also obtained from the wholesale companies which are licenced by Ministry of Agriculture.

All of our products are 100% genuine.

Can I pay by credit card?

Currently we couldn't accept payments via credit card. It seems to be credit card merchant providers which are accept online pharmacies nearly all of them are scam. We still try to find trusted mercant provider for credit card but couldn't find it yet. Sorry.

Why do some drugs have different names in HQ Med Store?

These are trade or brand names registered by the manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. For Example: CEFTIN (USA-CANADA)-ZINNAT (EUROPE) or AUGMENTIN (USA-EUROPE)-CLAVULIN (CANADA)... etc.